Meravao Support
Meravao helps Shopify merchants scan product catalogs, review catalog-readiness and product-content issues in maintenance order, apply supported fixes, and keep evidence of recent catalog activity.
Getting started
- Install and open Meravao from Shopify Admin.
- Run a catalog scan from the dashboard.
- Review catalog issues in maintenance order.
- Open an issue to see the evidence and suggested next action.
- Apply a supported fix when the recommendation is ready.
- Review activity and fix history to confirm what changed.
Plans
Free — Discover
Free includes catalog scanning, an issue overview, limited recommendations, and 2 supported fixes every 7 days.
Starter — Monitor & Control — $9 USD/month
Starter adds ongoing catalog rescans, new issue detection, full issue visibility, maintenance-order review, merchant-controlled fixes, and fix history. Weekly background monitoring and safe auto-maintenance are not included.
Growth — Monitor & Maintain — $19 USD/month
Growth adds weekly monitoring, safe auto-maintenance for supported fields, a needs-review queue, weekly activity evidence, fix history, and ongoing catalog maintenance.
Common questions
Why did Meravao recommend a change instead of applying it?
Meravao separates supported safe changes from decisions that need merchant judgment. Uncertain, unsupported, or merchant-controlled fields are shown as recommendations or needs-review items rather than being changed automatically.
Does scanning or previewing consume an applied-fix allowance?
No. Scanning, reviewing evidence, and previewing a recommendation do not count as an applied fix. A Free-plan allowance is consumed only after a supported change is successfully applied and recorded. Paid-plan fixes do not consume the Free allowance.
How do I change, review, or cancel my subscription?
Meravao subscriptions are processed through Shopify. Open Shopify Admin, then go to Settings → Billing → App subscriptions to review or cancel the current subscription. Meravao also links to Shopify Billing from the in-app plan page.
Why is an image or product field shown as merchant-controlled?
Some Shopify fields require the merchant to choose or upload the correct information. Meravao does not invent unsupported product facts or silently modify fields that require merchant judgment.
What happens after uninstall?
Meravao stops operating for the store and removes active app sessions. Shopify's authenticated shop-redaction process performs the definitive deletion of current shop-linked application records.
Contact support
For installation, billing, product behavior, or privacy questions, email hello@meravao.com. Support is provided by BAO GUANGYOU.